All orders placed with ShopeoX CyanorX are processed within 24–48 working hours. Orders placed after 6 PM are processed on the next business day. During peak sale days or holidays, processing may take slightly longer.
Some orders may require additional verification. Our team may contact you via phone, email, or WhatsApp to confirm order details. Order fulfillment begins only after verification is complete.
All orders go through strict quality checks. Every parcel is packed in tamper-proof, shock-resistant packaging to ensure your order reaches you safely.
Note: Business days exclude Sundays and national holidays.
We ship through trusted partners to ensure safe and fast delivery:
Shipping is free on all prepaid orders above ₹999. COD orders may include a minimal COD handling fee. International shipping charges vary by weight and destination.
Once shipped, your tracking ID will be shared via email/SMS/WhatsApp. Tracking may take 12–24 hours to update in the courier system.
The courier will make up to 3 delivery attempts. If the customer is unreachable or the address is incorrect, the order will be returned to us.
Delays can occur due to weather, strikes, remote locations, or courier issues. We request your patience during unavoidable delays.
If you receive a damaged, defective, or incorrect product, contact us within 24–48 hours with:
We will arrange a replacement or issue a solution immediately.
In case the courier loses your shipment, we will offer a full refund or a replacement, depending on stock availability.
COD is available on select PIN codes. Please ensure your number and address are correct. Frequent fake/RTS orders may result in COD being disabled for your account.
Customs duties or import charges (if any) must be paid by the customer. These vary by country and are not collected by ShopeoX CyanorX.
We currently do not ship to war/conflict regions, PO boxes, military addresses, and locations restricted by courier services.
Our support team is always available for order or shipment-related queries.